IT Service Technician / Service Desk Analyst

Important multinational in the industrial sector located in Bizkaia is looking for an experienced IT Service Technician.

Detalles del cliente

Important multinational in the industrial sector located in Bizkaia. The company is strong in the technological area and is making a commitment to digital transformation.

Descripción de la oferta

• Incident & Request Management: Providing prompt and effective 360 support to end-users,troubleshooting hardware and software issues on a national and international corporate level.
• User Communication & Guidance: Provide clear communication and guidance to users, explainingtechnical concepts in an understandable way to enhance their technological proficiency.
• Being the Single-Point-of-Contact for any End-User demand incl. assisting users with systemnavigation and usage instructions.
• Technical Support: Provide prompt and effective technical support to end-users, addressinghardware and software-related issues and conduct thorough error analysis.
• Ticket Management: Prioritize, classify, and document incidents in a ticketing system,control, monitor, and process support tickets, including proper escalation when necessary.
• Procurement, Installation and Configuration: Execute theinstallation, movement, addition,and change (IMAC/D) of hardware and software products.
• User Assistance: Assist users in setting up and utilizing IT resources, including desktops,laptops, and mobile devices.
• Documentation: Maintain accurate records of all IT assets, configurations, contracts, andissues. Create and update documentation for IT procedures and guidelines.
• Collaboration: SupporttheITOperationsteaminsettingupandmaintainingnetworkcomponents, systems, andpartiallycontributetosystem-relatedprojectstoimproveoverallITfunctionalityandusersatisfaction.

Perfil del candidato

• 5+ years' experience in similar IT functions
• Proven experience as an IT ServiceTechnician or in a similar role
• Proficient in troubleshooting hardware andsoftware issues
• Knowledge of operating systems, includingWindows and iOS
• Excellent communication and interpersonalskills to effectively interact with end-users andteam members, de-escalation expertise
• A customer-centric approach with acommitment to delivering high-quality
• Fluent English language skills are mandatory

Oferta de empleo

• Permanent contract
• Opportunity to build a career in a multinational company consolidated in its sector.
• Excellent human team
• Flexible work schedule
• Hybrid model

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